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FAQ

Please read these FAQs before using the contact form.

A lot of questions are answered here and reading them here is faster than waiting for me to reply to your email.


COVID-19 INFORMATION

PLEASE READ! The shipping in the Netherlands still runs as usual. If you order from a different country, please check if post is being delivered there at this moment. If it is not, send me a message right after your order so I can put it on hold until everything gets back to normal.

Unfortunately it is not possible for me to check each country regulations for post delivery. If your order doesn’t get delivered because the mail in your country has problems, I can’t be held responsible for any lost orders. I am very sorry.


No, I’m sorry but to keep my prices as low as possible all year round I’m not able to give discounts.
Thank you for wanting to promote Oktoberdots, but I’m not currently looking for representatives.
You can pay in the webshop via these payment methods:
– iDeal
– PayPal
– Bancontact
– SOFORT Banking

Unfortunately it’s not possible to pay *after* you’ve received your order.
Please check your spam folder first.
If it’s not there please check if the payment did go through with your bank or PayPal account.

Did everything go right and did you still not receive anything? Please send me an email!
All orders will be shipped in 3 to 5 workdays.

I’m just a one-person business so I can’t do same-day shipping, but I will always ship your order in 5 workdays at the latest.
No, I ship all orders by regular, untracked mail.

Tracked orders would cost €7,- in the Netherlands and €13,- to €22,- international. That’s a LOT of shipping costs for bookmarks.
Please allow up to 2 weeks for delivery in the Netherlands, up to 4 weeks in Europe and up to 2 months international.

I’m very sorry it’s taking this long, but post is taking a lot longer these days, especially in the busiest months of the year.
Are you dissatisfied with your order?
I’m very sorry to hear that!
Please send me an email at: babet@oktoberdots.com within 14 days of receiving your order and we’ll work it out!